Summary: We provide refunds where a fault lies with our service or the file we deliver. We do not provide refunds where the issue arises from an incompatible file uploaded by the customer, incorrect installation, or misuse of the patched file. Your rights under the Australian Consumer Law are not affected by this policy.
Laborde Motorsport delivers digital ECU file services. Because our services result in the delivery of a customised digital file processed specifically to your order, refunds are evaluated on a case-by-case basis and are only granted where the issue is attributable to an error or fault on our part.
This policy should be read in conjunction with our Terms of Use and does not exclude or limit any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
You are entitled to request a refund where the fault is directly attributable to Laborde Motorsport. Refund-eligible circumstances include:
Refunds will not be issued in the following circumstances:
If you believe you are eligible for a refund, please follow the steps below. Refund requests must be submitted within 7 days of the date the patched file was delivered to you.
Log in to your client portal and raise a support ticket, selecting "Refund Request" as the category. Include your order number and a detailed description of the issue.
Our team may request supporting information, including the original file you uploaded, a description of the issue, and any relevant logs or error messages. Please respond promptly to any requests.
We will review your request and respond within 3 business days. Where a refund is approved, we will confirm the amount and process it within 5–10 business days.
Approved refunds are returned to the original payment method (Stripe or PayPal). Processing times may vary depending on your financial institution.
In circumstances where only part of the delivered service was faulty or undelivered, Laborde Motorsport reserves the right to issue a partial refund proportionate to the extent of the fault. We will communicate the proposed resolution clearly before any partial refund is processed.
Nothing in this Refund Policy limits or excludes any guarantee, right, or remedy that you may have under the Australian Consumer Law. If our services fail to meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a remedy regardless of this policy. For more information, visit the Australian Competition and Consumer Commission website.
For refund enquiries or to raise a dispute, please contact us via the support portal or at: